Well as fan that has cheered you on to suggest I complain about every little thing thats wrong with my burger furthers my point about people not listening.
No I would suggest that you are going with the croud, as I haven't heard you complain.
Maybe now is the time to bring up an example of where they went wrong, not the place sucks.
I would suggest you have a negative view of the place. I remeber a few days ago, you were trying to decide on running your girlfirend at Sunset or Barrie. You said "I guess I'm stuck running Sunset - uuggghhh".
I'm not suggesting that you are a bad person, I am suggesting that you have been caught up in all the negativity around the speedway. Opposite but same reason why I've bought a case of Bud...
As examples to the track listening. There were compalints on here that the pits were flooded all the time. They listened and put down asphalt. A member asked about oil that was promised to some drivers. The track responded that if the company would not honor the deal, they would. ect ect..
You cannot make everyone happy. You are right you do have to listen, but its also important to pick and chose who you are listening to. Do they represent the general population, and their complaint is legit, or do they simply want to whine?
From what I've seen, the track has adressed all the legit concerns. Please feel free to state an example where they did not..
I found my business was booming when a competitor bad mouthed me.
Well good. Then you owe yourself a trip to Sunset... 😉
Ross I am not going with the crowd as I do not follow the status quo. Anyone who knows me would tell you that. What I am doing in considently sharing the same opinion. I have being going to Sunset, with the exception of the year my dad died there (heart attack in the parking lot not racing) almost every Saturday night since I was 5. That would be 25 yrs. What I'm responding to and fed up with THIS season is the new owner/management not responding to a simple email request whici I later learned was the norm for this crew. I watched a season of contraversy, bad decisions off track, unsafe decisions on track and a total lack of respect for me as a fan. But what really but a thorn in my side was watching an owner tell another fan or driver to "bite me". That truly showed Sunsets colours. How loyal have I been? I went every Saturday all year hoping that things would change. I never even went to Barrie until the invitational and then saw how well a track was ran. I hadn't been there all year and I knew within minutes who was points champs or in the case of the 4 cyc. who was fighting for the championship. This list of problems, which someone who races out of Mosport would not see from 2 hrs away. You would have had to been hear every week to understand.
You cannot make everyone happy, but you sure as hell can't treat them however they want. I suggest that you race Sunset all year next year, then next October you will have valid points that will garner more support. But defending the track based on this website and one night of racing there is not taking a viable or creditable route.
You want an example of where they have not...attend every Saturday and you will see!
Ross rambled on....
Say your business is a burger stand.
What we have he is a customer that keeps brining the burger back. First it’s too cold, next it’s too hot, next to much ketchup, next to little mustard, and next the tomato is to red….
How many times to you remake the burger, before you say “bite me” there is nothing wrong with the burger, and get the idea that all they want to do is complain?
end of ramble
OMG
If you want to use that analogy then fine... We have brought back a lot of burgers this year. I have stood in line with people bringing back burgers because they were so burnt you couldn't even pretend to eat them. We have had to go to one booth for fries and the other booth for a burger. We have been give burger then had to wait half hour for fries.
Any businessman would of stood off in the distance and watched how things went. I was told with my business to be my own secret shopper... call my business one day and see how people acted on the phone or walk in my front door and look around and see what others see.
In this day and age you can't be that cigar smoking, ass kicking, my way or the highway businessman any more. People can get so much more and so much cheaper that you have to give then give then give some more. People expect quality and expect price but WILL forgo price if the illusion of quality is there. Hair salons get $75 for a haircut all the time. The Keg or Red Lobster has a one hour wait all the time.
I belong to a group of print owners in my trade. We trade ideas and help each other solve problems. One of the biggest points to come up in our trade is you have to adapt to the changes. For us it is equipment and the introduction of box stores like Staples that do things for 25% of our price and while you wait. One print owner in our group even added a family room to his shop that had couches and Nintendo for employees kids to come after school. It is a different business world out there now and threatening to huff and puff and blow houses down doesn't cut it anymore.
You cannot make everyone happy. You are right you do have to listen, but its also important to pick and chose who you are listening to. Do they represent the general population, and their complaint is legit, or do they simply want to whine?
Very true, you can not make everyone happy. On the flip side, misery loves company, also true. When a 'vocal' personality is upset, they tend to tell others about it, and they tell 2 friends, and so on, and so on (remember the hair colour commercial?) ;). So, wouldn't it be in the tracks best interest to deal with these folks you refer to as 'whiners'? Give them a little of your time to hear the complaint, understand the complaint, and maybe even offer a little empathy? If you've taken the time to value the opinion (not necessarily act on it), doesn't it diffuse the whole situation a bit? In my experience, people want to feel that they are valued.