ross what i think earnhardtfromthegrave(a little uncomfortable with the name but each to their own) is saying is "you may not always get your way but you will get your say".

I love Earnhardt, it's a family traditional so it means no disrespect.

Essentially yes thats what I'm saying.  Take the time to listen, even explain why it's not practical.  Every business gets approached by those who think they can do better.  The key is to make them understand why it won't work, why you did want you did etc.  No owner of a business HAS to tell anyone jack, but its usually in their best interest.

To better illustrate what we have here,

Say your business is a burger stand.

What we have he is a customer that keeps brining the burger back. First it’s too cold, next it’s too hot, next to much ketchup, next to little mustard, and next the tomato is to red….

How many times to you remake the burger, before you say “bite me” there is nothing wrong with the burger, and get the idea that all they want to do is complain?

Best not to say “bite me” but say, sorry to disappoint you, here is a coupon for my competitor down the road. Better yet they go their on their own, and its saves you the price of a coupon..

If I were running Sunset, I’d be buying some season passes to Barrie, to give to a select few…

Do you really think Budwiser changes its beer everytime someone writes them a letter, or complains publicly that it tastes like piss? You think they even care, or "listen" 😉

Well as fan that has cheered you on to suggest I complain about every little thing thats wrong with my burger furthers my point about people not listening.

I repeat "listen" to what your market is telling you.  Lets say Bud sold 1 million units a week for an average of 10 yrs. All of a sudden, they change their directors and they decide to stop using rice which changes their unique taste.  All of a sudden you have 5000 emails a day from people complaining.  But you don't listen because after all it's a select few in comparison to the amount of people who buy your product.  Time goes by and suddenly your only selling 250k units per week.  That should tell you something.  While only a small percentage on the market complained openly, the general market clearly agreed.  I guess you should have listened to the small percentage sooner.  This is what happened at Sunset. I have said openly that the track has gone down the drain over the years, but this season was this ownership fault.  There was a time when Sunset was the only local track and the stands were full every week.  They neglected to listen to their marketplace and one day along came Barrie Speedway.  Their ego made them continue along the path their were heading until several drivers (the product) left to go to Barrie and took the fans (the market) with them.  Now attendance sucks, profits can't be good and things will only be worse next year.  All this because the ownership neglected to "LISTEN" to small few.

I found my business was booming when a competitor bad mouthed me. People called or came in and saw my business wasn't like what the other guy was saying. I would rather have people talking about me then not saying anything at all. People hear good and bad things about a company but they will for the most part check it out and see for themself. Man I should thank that guy that used to bad mouth my business all the time or maybe give him a commission cheque. I increased my sales everytime he sad bad things about the company.

Yes that may have worked for you. But if you were bad mouthing the people who support your business than that would be a different story.